The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
The purchase contract is concluded with Schenker Technologies GmbH.
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent by e-mail immediately after sending the order.
When the contract with us is concluded depends on the payment method you have chosen:
Cash on delivery, credit card, Consors Finanz BNP Paribas S.A. Germany branch Installment purchase
We accept your order by sending a declaration of acceptance in a separate e-mail or by delivering the goods within two days.
We will accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we will provide you with our bank details.
In the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the store, we request PayPal to initiate the payment transaction and thereby accept your offer.
After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you confirm the payment instruction. Thereby the contract with us comes into effect.
In the ordering process, you will be redirected to the website of the online provider Amazon even before completing the ordering process in our online store. There you can select the delivery address and payment method saved at Amazon and confirm the payment instruction to Amazon. You will then be redirected back to our online store where you can complete the ordering process. After placing the order, we request Amazon to initiate the payment transaction and thereby accept your offer.
Cash payment upon collection
We accept your order by sending a declaration of acceptance in a separate e-mail within two days.
The languages available for the conclusion of the contract are German and English.
We save the text of the contract and send you the order data and our terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.
Shipping costs may apply in addition to the stated product prices. You can find out more about any shipping costs in the offers.
You have the option to pick up your order at Schenker Technologies GmbH, Walter-Köhn-Straße 2c , 04356 Leipzig, Germany during the following business hours: Monday to Friday – 11-17 h. Please make an appointment in advance by calling +49 341 2467040 or emailing [email protected].
In our store you can basically use the following payment methods:
If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
Cash on delivery
You pay the purchase price directly to the deliverer. There are no further costs for this.
When you place your order, you also provide us with your credit card details.
After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the conclusion of the contract. The payment transaction is carried out automatically by the credit card company and your card is charged.
In the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
In the ordering process, you will be redirected to the website of the online provider Amazon even before completing the ordering process in our online store. In order to complete the order process and pay the invoice amount via Amazon, you must be registered there or register first and legitimize yourself with your access data. There you can choose the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected back to our online store where you can complete the ordering process.
Immediately after placing the order, we request Amazon to initiate the payment transaction. The payment transaction is performed automatically by Amazon. You will receive further instructions during the ordering process.
Cash payment upon collection
You pay the invoice amount in cash at the time of collection.
The goods remain our property until full payment.
If goods are delivered with obvious transport damage, please complain about such defects to the delivery person as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the online store.
Customer service: You can reach our customer service for questions, complaints and claims Monday through Friday from 8 a.m. to 6 p.m. by phone at +49 341 2467040 or by e-mail at [email protected].
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
We have submitted to the following codes of conduct:
Trusted Shops quality criteria
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are willing to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The General Consumer Arbitration Board of the Zentrum für Schlichtung e.V., Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de, is responsible.
Schenker Tech takes the issue of data protection very seriously. We collect, process and use recorded data of the customer in accordance with the data protection regulations of the German Data Protection Regulation (DSGVO) and the German Federal Data Protection Act (BDSG). You can obtain detailed information on the subject of data protection at Schenker Tech here: https://www.schenker-solutions.com/datenschutzerklaerung
Schenker Technologies GmbH
Status: June 2023